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FAQ

HOW DOES SHIPPING WORK?

Puppernaut partners with global merchants and artisans in order to provide you the best prices and the most interesting products. 

This means that your order is shipped directly from the supplier, so shipping times can vary from product to product. Please read the details on the product page for an estimate of shipping times. 

We are currently working on tracking for all of our products, but for now please email us for tracking

We offer international shipping options too - no matter where you are, you can buy from us!


THE TRACKING NUMBER FOR MY ORDER STOPPED UPDATING, WHAT HAPPENED?

If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation!

Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately.

Note: if for some reason your order is never released by customs, we'll send you a replacement!


WHAT IF I NEED TO RETURN SOMETHING?

No worries! Contact us right away and we'll help guide you through the process - we'll send you a prepaid mailer to send the item back.

 

HOW DO I KNOW WHAT SIZE TO BUY? 

This is always a tricky one! Please measure your pupper to ensure you purchase the correct size apparel. As our products come from a range of suppliers, not all brands have equal sizing. We recommend measuring your dog using the guide below and checking each product for the sizing guide. Remember the golden rule of doggo apparel: if you're between sizes, up-size! 

How to measure pupper